Cleaning a mailing list is important. Whether it is GetResponse or whatever autoresponder you are working with – you need to do it once in a while. It helps to keep your deliverability, open rates and click rates high and at the same time reduces spam complaints and bounce rates.

Also it will keep your monthly fees down, as most autoresponder companies will charge a fee depending on the amount of subscribers.

The more people are subscribed to your list, the higher the monthly fee your autoresponder company will charge.

But there’s no need to pay for subscribers that are unresponsive and never interact with you, right?

That’s why it might be a good idea to clean a mailing list from time to time and get rid of subscribers that are not engaged.

So far so good.

But what most people recommend how to clean a mailing list is plain wrong.

Putting the suggested methods to use could not just cost you valuable subscribers. It also could cost you money.

 

So, how NOT to clean a mailing list

Most people recommend to search for subscribers that don’t open your emails for a certain period of time. You will need to combine it with the date range when the subscriber was added to your list, to not delete subscribers that were added just recently.

In Getresponse you would add the search condition ‘Message not opened‘ and choose the date range.

Getresponse Message Not Opened

In Aweber you would search for ‘No Opens‘ and the date since when no opens were counted.

Aweber No Opens

 

But this is totally wrong!

Before I’ll show you the proof, let me tell you one example.

I know of at least one subscriber in my list who never opened any of my emails, yet this subscriber generated approximately $100 in commission over the last 3 months.

If I would have applied the above suggested method, I would have deleted this subscriber already and someone else would have made this commission.

Need the proof? Watch this video.

 

To understand why there is such a difference, let us have a look at how open rates are tracked.

 

How do autoresponders track open rates?

To make a long story short, all autoresponders work the same way. There’s no magic attached to it.

To track the open rate of an email, all autoresponder companies add a small tracking pixel to the body of the email.

Once an email gets opened the email client will download this tracking pixel. In theory.

In practice there are too many outside factors that have an influence on this way of measuring the open rate that it is far from being accurate.

For example just look at someone opening the email while not being connected to the internet. Or someone using an email client that blocks downloading of images.

If you want to read more about how open rates are tracked I recommend reading Adrian Jock’s article ‘Little Know Facts About Email Open Rates‘.

 

So, how then to clean a mailing list?

Let me show you an example using Getresponse, you can do it similar with other autoresponder services.

Log in to your GetResponse account and click ‘Contacts’, then ‘Search Contacts’.

GetResponse Search Contacts

 

You will come to the page where you can define you search. As you can see, in this account there are 1508 contacts in the moment. Click here on the ‘Advanced Search‘ link next to the search box.

Getresponse Advanced Search

 

Three different drop boxes will open that give you options to narrow down your search.

Getresponse Advanced Contact Search

 

Choose from the ‘campaign(s)‘ dropdown the campaign you want to search contacts from, in this case I choose all:

Getresponse Search Campaign List

Make sure to select in the ‘autoresponder sequence‘ dropdown both options. This will search for all leads, whether they have finished your autoresponder sequence or not.

Getresponse Autoresponder Sequence Search

 

And in the last drop down box for ‘subscription date‘ you can choose the time when the subscribers got added to your lists.

Important: I prefer to choose a date range that spares out the last 30 days or so. Whatever date range you choose here, you need at least give your subscribers some time to open your emails. Otherwise you could end up deleting a subscriber that just got added 5 minutes ago.

Getresponse Date Range Contact Search

Now we come to the fun part where most people get it wrong when it comes to search for people who didn’t open our emails. We need to add to  search conditions and make sure that our results match ‘all‘ of them, and not ‘any’.

We will add the condition ‘Message not opened‘ and also ‘Link not clicked‘, both for all message types, means autoresponders, newsletters as well as A/B test. For the date range we choose ‘Never‘.

Getresponse Advanced Search Conditions

 

Now we click the big blue ‘Show contacts‘ button down on the right.

Getresponse Show Contacts

 

And we come up with a list of inactive subscribers, means subscribers that never opened a message and also never clicked a link.

Getresponse Inactive Subscriber List

 

On the left you can see the defined filters and still tweak them if needed. In our example Getresponse found 46 subscribers that never opened an email and also never clicked any link.

On the top left side of the contact list you will find a check box that says ‘Choose all‘. Select this checkbox to check all listed contacts.

Getresponse Choose All Contacts

 

 

Once you selected all contacts, choose from the drop down field below the search results, what to do with the selected leads. You have the following options:

Getresponse List Actions

 

  • Copy to campaign
  • Move to campaign
  • Remove from campaign
  • Remove from account
  • Send message
  • Add custom field

From here you can decide what you want to do with these contacts.

If you prefer to delete them straight away, you can either choose to remove the contacts from the campaign or from your whole account.

But maybe you want to give them a last chance and try to re-engage them. This can be done with sending them a re-engagement message that offers for example a special discount or a coupon.

You also can move these contacts to a dedicated campaign and send a series of re-engagement messages.

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I have prepared a PDF guide on ‘How To Clean Your Mailing List’. You can download it free for future reference from the form below:

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Your turn

Are you cleaning your mailing list from time to time? How are you doing it? Did you know that you could delete valuable subscribers if you rely on the open rate as only measurement? Let us know in the comments below.

And if you liked this post, consider to share it with your friends so that they can benefit from this information as well.

 

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